Refund & Return Policy

🔁 Returns & Refunds Policy – SomniVac

At SomniVac, your satisfaction is our priority. If you're not fully happy with your order, we offer a flexible 60-day return window from the date of delivery — whether due to product concerns or simply a change of mind.

✅ Return Eligibility

To qualify for a return:

  • Items must be new, unused, and in the same condition as received

  • Items must be in the original packaging

  • Proof of purchase (e.g. order confirmation or receipt) is required

  • Returns due to product defects or damage are fully covered by us

💬 Please contact our team at support@somnivac.com before sending your return.
Unauthorized returns or returns sent to the wrong address will not be accepted.

⚠️ Exceptions & Notes

  1. Custom or personalized products are non-refundable

  2. If the return is due to a change of mind, the customer is responsible for return shipping

  3. If the return is due to a SomniVac issue (damaged or incorrect item), we’ll cover the return shipping — and no restocking fees will be charged

💳 Refund Process

Once your return is received and inspected, we’ll send you an email confirmation and notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 1–8 business days

  • The amount will be returned to your original payment method

⏳ Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank or credit card account again

  2. Contact your credit card company — it may take some time to post

  3. Contact your bank, as processing time may vary

Still no refund? We're here to help — contact us at support@somnivac.com for assistance.